Branch Blind Spots
Supermarkets, bank branches, and clinics lose power or backup generator fuel runs low without central operations having visibility before doors open.
Outage Intelligence & REST API Feeds
Real-time outage intelligence where your teams work.
Continuous, structured monitoring of power maintenance, grid blackouts, and water interruptions across all 47 Kenyan counties. Delivered via REST API, automated webhooks, and multi-branch tracking.
The Operational Challenge
When the grid fails, distributed teams shouldn't be the last to know.
Across Kenya, utility blackouts cause silent operational friction. Most organizations discover downtime only after customer complaints escalate, cold rooms warm up, or branch managers call head office.
Support Ticket Surges
Call centers and helpdesks get flooded with user queries ("Why is service down in Eldoret?") because agents lack real-time local grid context.
Cold Chain Risk
Delivery depots, pharmaceutical storage, and cold chains face unannounced power cuts, resulting in spoiled goods and missed dispatch windows.
Manual Notification Chaos
Ops teams waste hours scanning low-resolution utility PDF notices, social media posts, and WhatsApp groups trying to verify if an area is affected.
The Intelligence Platform
Structured, machine-readable outage data parsed continuously.
We transform messy, scattered utility notices and regional disruption reports into clean, geocoded data streams that plug directly into your internal tooling.
Automated Notice Processing
Official Kenya Power maintenance schedules, regional transmission trips, and community-reported municipal water cuts are extracted, parsed, and verified around the clock.
Substation & Street Tagging
Every notice is geocoded down to counties, sub-counties, substations, and specific neighborhood streets (e.g. Westlands, Kilimani, Nyali, Milimani), eliminating ambiguous locations.
Real-Time Webhooks & REST
Receive immediate webhook notifications as soon as an outage affecting your monitored coordinates is published, or query our REST API on demand with standard JSON.
Operational Use Cases
Built for teams keeping Kenya's operations moving.
How operations leaders, customer support teams, logistics coordinators, and software developers integrate OutageKE intelligence.
Branch Facility Monitoring
Monitor 5 to 500+ physical facilities nationwide. Automated morning status checks tell facility managers if branches in Kisumu, Mombasa, or Nairobi have power before staff and customers arrive.
CRM & Ticket Enrichment
Feed live outage data directly into Zendesk, Freshdesk, or your internal CRM. When a subscriber in Nakuru submits a ticket, agents immediately see whether their local feeder is off.
Fleet & Generator Planning
Reroute delivery vans, schedule generator refuelling, and protect cold-chain refrigeration hours before scheduled 9:00 AM – 5:00 PM interruptions hit your depots.
SaaS & Hardware Integrations
Embed live Kenyan grid telemetry into your property management software, IoT sensors, solar inverter dashboards, or fintech POS terminals using our lightweight REST API.
Developer Specification
Clean JSON. Webhook payloads. Zero guesswork.
Designed by engineers for engineers. Standard HTTPS endpoints, Bearer token authentication, and typed JSON responses with ISO 8601 timestamps.
GET
https://outageke.co.ke/api/v1/outages?county=Nairobi&status=scheduled
Content-Type: application/json
{
"status": "success",
"count": 1,
"data": [
{
"id": "kplc-nr-20260912-084",
"utility": "Kenya Power",
"type": "SCHEDULED_MAINTENANCE",
"county": "Nairobi",
"sub_counties": ["Westlands", "Parklands"],
"substation": "Parklands 66/11kV Substation",
"affected_areas": [
"Mpaka Road",
"Parklands 4th Avenue",
"Sarit Centre environs",
"Woodvale Groove"
],
"timing": {
"date": "2026-09-12",
"start_time": "2026-09-12T09:00:00+03:00",
"end_time": "2026-09-12T17:00:00+03:00"
},
"verified": true,
"published_at": "2026-09-11T08:15:00Z"
}
]
}
Authentication
Bearer API Keys
Standard HTTP Authorization header. Issue and rotate keys instantly from your business console.
Webhooks
HMAC SHA-256 Signed
Every event includes an X-OutageKE-Signature header to verify payload integrity on your receivers.
Filtering
County & Feeder Filters
Filter responses by county, sub-county, utility, or active status to query only what your branches need.
Reliability
99.9% Feed Uptime
Hosted on high-availability infrastructure with redundancy across regional cloud nodes.
Implementation Process
From initial signup to live telemetry in 15 minutes.
Getting your engineering or operations teams connected is straightforward and designed for minimal overhead.
01
Select Access Tier
Choose Starter, Growth, or Enterprise access according to your monitored branch count and API call requirements.
02
Instant API Credential
Your unique API key and webhook secret are generated and emailed to your technical contact immediately upon checkout.
03
Configure Locations
Specify the counties, towns, or branch coordinates you want to monitor via API parameters or webhook subscriptions.
04
Stream Live Intelligence
Pipe automated outage alerts into Slack, Microsoft Teams, internal dashboards, dispatch consoles, or ticketing tools.
Plans & Activation
Transparent subscriptions for operational teams.
Subscribe online for instant activation via Paystack (M-Pesa or Card), or contact our enterprise team for custom billing and procurement terms.
Starter
For single-site operations or early-stage developer integrations.
KSh 5,000 / month
- Up to 5 monitored branch locations
- Daily structured outage summary feed
- 5,000 API requests / month
- Standard REST JSON endpoints
- Standard email support (24h response)
Growth
For multi-branch retail, logistics hubs, and active customer support teams.
KSh 15,000 / month
- Up to 25 monitored branch locations
- Real-time live REST API & Webhook alerts
- 50,000 API requests / month
- County & substation-level filtering
- Slack / MS Teams webhook integration ready
- Priority developer & operational support
Enterprise
For nationwide retail networks, telcos, banks, and high-volume platforms.
Custom pricing
- Unlimited branch monitoring across Kenya
- Dedicated high-throughput webhook queues
- Custom coordinate & feeder geocoding
- 99.9% uptime SLA guarantee
- Corporate procurement: Invoicing & Bank Transfer
- Dedicated technical account engineer
Activate Your Business API Access
Fill in your business details below to proceed to secure checkout via Paystack. Your API key arrives by email immediately after payment.
Frequently Asked Questions
Common questions about OutageKE business access.
Everything operations directors and developers need to know about our data, protocols, and billing.
Where does OutageKE get its outage data?
Our intelligence engine continuously ingests official scheduled maintenance publications from Kenya Power (KPLC), transmission updates from Ketraco, and validated regional water notices, standardizing them into verified, machine-readable datasets.
How quickly are webhooks fired when a notice appears?
Our ingestion pipeline checks utility publications around the clock. Webhook notifications for your monitored areas are dispatched within seconds of publication, giving your teams up to 48 hours notice before planned maintenance begins.
Can we pipe alerts directly into Slack or Microsoft Teams?
Yes. Webhooks can be formatted to match incoming Slack and Microsoft Teams webhook specifications, or routed through Zapier, Make, or your own webhook listener.
What happens if we exceed our monthly API limit?
We do not abruptly cut off operational monitoring. If your volume exceeds your plan quota, our system notifies your technical contact and allows you to upgrade seamlessly without downtime.
Can our organization pay via purchase order or bank transfer?
Yes. While Starter and Growth tiers can be activated instantly online via Paystack (M-Pesa or Card), Enterprise subscriptions can be invoiced with custom corporate payment terms (30-day net, KRA PIN compliance, and formal receipts).
How soon after payment do we get access?
Immediately. Once Paystack confirms payment, your API key is generated and dispatched to the contact email provided, along with full access to endpoint documentation and support channels.
Stop discovering outages after your customers do.
Equip your operations, dispatch, and software platforms with continuous Kenyan grid intelligence.