Most reported problems
Breakdown of reports in the last 24 hours.
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Service directory
Internet providers
Open a provider page for its live status and recent reports.
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Fast report
Report a problem
Choose the issue that best matches what you are experiencing.
Safaricom reports right now
Reports from the last 6 hours are grouped by provider and location.
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Reports in the last 24 hours
Hourly community report volume, with a baseline to help separate noise from a spike.
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User sentiment
How would you rate this provider over the past month?
Recent Internet outage history
Reports from the last 30 days, including issues that have expired or been resolved.
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Report an Internet problem
One report helps others answer “is it just me?”
Internet provider outages
Browse a provider directly:
How to understand statuses
OutageKE uses community signal, not an official provider statement.
✓No current issuesNo meaningful report spike right now.
!Possible problems indicatedSome recent reports need more confirmation.
!Significant outage reportedSeveral people are reporting an issue.
Real-Time Insights
Kenya Internet & Wi-Fi Outage Guide
How OutageKE tracks downtime, fiber cuts, and connection status across the country.
Is Safaricom, Airtel, or Zuku Down Today?
When an internet outage strikes in Kenya, the fastest way to verify whether it is a widespread service disruption or an isolated router issue is checking live community telemetry. OutageKE monitors real-time reports across Kenya’s major providers:
- Safaricom Home Fibre & 4G/5G: Detect sudden spikes in Safaricom internet downtime, PON drops, and mobile data interruptions.
- Airtel Kenya Network: See if others are reporting Airtel voice, SMS, or mobile data problems due to tower power or backhaul cuts.
- Zuku & Faiba (Jamii Telecom): Track residential fiber disconnects, high latency, and gateway outages in urban neighborhoods.
- Satellite & Regional ISPs: Check status for Starlink, Poa! Internet, Mawingu, Tangerine, and local estate wireless networks.
Is There a Wi-Fi Outage in My Area? ("Near Me")
If your device connects to Wi-Fi but displays "Connected without internet", the problem is usually outside your home. Here is how to verify:
- Check Neighborhood Reports: Click your provider above to see whether active issues have been reported in your county or sub-county in the last 6 hours.
- Inspect Your Router: A solid green PON/Optical light indicates a working fiber line. A blinking red or orange LOS (Loss of Signal) light confirms an external fiber cable break in your area.
- Report to Confirm: Submitting a quick report helps your neighbors answer "Is it just me?" and creates an independent public record of ISP downtime.
Fiber Cuts, Road Works & Major Downtime Causes
Internet disruptions across Kenya generally stem from three common root causes:
- Terrestrial Fiber Cuts: Ongoing road construction, drainage repairs, and civil works along major transit corridors (Thika Superhighway, Mombasa Road, Waiyaki Way) often accidentally sever critical fiber cables.
- Power Outages: Cellular base stations and roadside fiber nodes depend on backup power during Kenya Power blackouts. Extended blackouts often exhaust battery backups, causing sudden data blackouts.
- Submarine Cable Incidents: Deep-sea cable breaks (such as SEACOM or EASSy along East Africa) cause nationwide slowdowns and packet loss.
Town & Estate Telemetry (Juja, Riverside, Nanyuki & More)
Internet outages rarely affect every region equally. OutageKE breaks down community reports by town, county, and estate:
- Kiambu (Juja, Ruiru, Thika): High-density student and residential fibre lines make Juja and Ruiru early indicators of regional line cuts.
- Nairobi (Riverside, Westlands, Kilimani, Roysambu): Compare providers to determine whether an issue is isolated to Zuku or affects Safaricom and Faiba as well.
- Central & Rift Valley (Nanyuki, Nakuru, Eldoret): Regional distribution lines frequently experience localized weather or power-related link drops.
Frequently Asked Questions
Internet & Wi-Fi Outage Questions
Common questions about internet downtime, fiber cuts, and network issues in Kenya.
Is Safaricom internet or Home Fibre down today?
You can check live Safaricom status right here on OutageKE. Community members submit real-time reports whenever Safaricom Home Fibre, 4G/5G mobile data, or Wi-Fi suffers downtime across Nairobi, Kiambu (including Juja and Ruiru), Mombasa, Nakuru, and other towns. View the Safaricom card above to see active report counts and 24-hour trends.
What is wrong with Airtel network today in Kenya?
Airtel Kenya disruptions are typically caused by base station power failures during electrical outages, fiber backhaul cuts during road construction, or scheduled network maintenance. OutageKE aggregates live community reports to confirm if Airtel voice, SMS, or mobile data is down across Kenya.
Is there an internet or Wi-Fi outage in my area right now?
Select your provider from the list above to view active reports grouped by county and area. A single report may represent an individual home router problem; 2 to 9 recent reports indicate a possible neighborhood issue; 10 or more synchronized reports indicate a confirmed, likely outage in your area.
Why is my Wi-Fi connected but there is no internet?
When your phone or computer shows Wi-Fi connected with "No Internet Access", the wireless connection to your router is healthy, but the upstream fiber or cellular link to your ISP has dropped. Check the indicator lights on your optical network terminal (ONT) or router: if the "LOS" light is flashing red, there is a physical fiber break outside your house.
Is there a major fiber cut affecting internet in Kenya today?
Major nationwide or regional internet slowdowns frequently stem from terrestrial fiber cuts (such as road construction along Waiyaki Way, Thika Road, or Mombasa Road) or undersea submarine cable cuts (like SEACOM or EASSy). When a major cut happens, OutageKE reflects immediate simultaneous report spikes across several providers.
Is Zuku or Faiba internet down in Nairobi today?
Zuku Fiber and Jamii Faiba outage spikes in Nairobi estates (Kilimani, Westlands, Roysambu, South B, Ngong Road, Kileleshwa) are tracked in real time. Check the provider status cards or the active issues summary above to see whether other subscribers nearby are currently reporting disruptions.
Where can I check internet connection status and report an outage?
You can check real-time status and report your outage on OutageKE (https://outageke.co.ke/internet). Submitting a report takes less than 30 seconds and helps your neighbours verify whether the disruption is a personal device issue or a wider neighborhood outage.
Why is internet down in Juja, Riverside, or Nanyuki?
Certain areas experience recurring local vulnerabilities: Juja frequently experiences fiber cuts during local road and sewer excavations; Riverside and Westlands can experience localized distribution switch maintenance; and Nanyuki often faces long terrestrial backhaul links that can drop during regional power disruptions. Check the county filter or summary list above to see area-specific reports.